Let’s get in touch < Astro Help & Support FeedbackTell us more about it below. Our representative will get in touch with you as soon as possible. Feedback Type - Select - Account/Subscription General Enquiry Payment/Billing Product & Service Relocation Technical Issues Issue - Select - I have an enquiry/request on my subscription I would like to add/remove Multiroom I would like to add/remove Streaming Apps I would like to change my contact info I wish to change ownership of Astro account I would like to modify my subscription I wish to reactivate my account I have an enquiry on Astro ID deletion I wish to terminate my account I would like to update my MyKad/ MyTentera number Issue - Select - I have a general enquiry I have feedback about customer service I would like to subscribe to Astro I have an enquiry on marketing & promotional newsletter I'm not happy Support for Kg Bahagia Victims Issue - Select - I have issues with payment I have an enquiry/a request on unclaimed monies I have an enquiry about e-Invoice I want to ask about a refund I want to ask about my billing Refund request - Termination of account Refund request - Excess Payment Refund request - Wrong Payment Transfer credit balance Issue - Select - I have an enquiry/feedback about Astro's products/services I have a request on Astro latest product/service offering I'm interested in Civil Servants Campaign I have an enquiry/feedback on streaming Apps Issue - Select - Relocation at same address request De-install only request Re-install only request De-install and re-install request Broadband relocation request Enquiry/Complaint on relocation Issue - Select - I’m experiencing issues with my Astro Box I’m experiencing issues with Astro Fibre I want to enquire about installation I have an technical issue with my streaming Apps Check out our exclusive offers here! See our related FAQ page below for solutions on this topic.Refund Request See our related FAQ page below for solutions on this topic:Billing See our related FAQ page below for solutions on this topic:e-Invoice See our related FAQ page below for solutions on this topic:Payment See our related FAQ page below for solutions on this topic:How to terminate my Astro account? See our related FAQ page below for solutions on this topic:Update contact details See our related FAQ pages below for information on this topic:Multiroom We hear you! Let us know your preferred pack you would like to change for your Astro subscription and upload your Civil Servant ID/ Payslip (header only) showing the Ministry/ Letter of employment/ Pension Card/ Letter of retirement. Learn more about the offer See our related FAQ page below for solutions on this topic.Refund Request Please indicate the refund amount in below Description box.Do ensure your Astro account already terminated prior to refund request. See our related FAQ page below for solutions on this topic:How do I reconnect my account? Type of Apps - Select - My Astro App Astro Go Astro Smart Tv Netflix Disney+ Prime Video Astro Fibre App Viu Premium HBO Max iQIYI Simply South BeIN SPORTS CONNECT Zee5 WeTV MuslimPro Qalbox Sun NXT My NJOI App Description Attachment Maximum 3 files.15 MB limit.Allowed types: gif jpg jpeg png bmp txt rtf pdf doc docx ppt pptx xls xlsx xml svg zip. Personal detailsAstro account number fieldsetAstro account number/ MyKad/ Passport- Select -Account No.MyKadPassportAstro account numberMyKadPassportFull name as per PassportSalutation- Select -MrMsFull name as per MyKad/ PassportMobile Number+60EmailPreferred contact method- None -CallEmailRelocation detailsCurrent addressRelocation dateI agree that RM65.00 relocation fee may be applicable. Refund method - Select - Payment via local bank Payment via foreign bank Payment via Credit card Bank name Bank account number Account name Bank SWIFT code IBAN code Currency Card type - Select - VISA MASTER AMEX Last 4 digits credit card number I have read and understood the Terms and Condition and Privacy Policy and I acknowledge that I have provided true, accurate, complete and correct information here.
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