Can I reschedule my pickup date?

Yes! You can call our courier agent back/installer directly to reschedule the collection date and time.

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Why do I need to return the Astro box & Smart Card/SIM Card?

Do I need to pay for any charges when the courier agent comes to pick up the Astro box & Smart Card/SIM Card?

What are the items that I need to return to Astro?

What happens if I do not return the Astro box & Smart Card/SIM Card?

Do I need to return my equipment after termination of my account?

What happens if I do not return Astro equipment?

How do I know if I am being charged for the box fee?

What happens if I have lost my Astro Box or Smart Card/SIM Card?

How do I recycle other Astro Equipment?

Why do I need to return Astro equipment?